Provider Resources
Designed to simplify the complex
MyOme offers an end-to-end solution that is modular and customizable, ensuring effortless integration into clinic workflows. Our approach minimizes staff burden while supporting providers with an adaptable testing process. To further enhance the provider experience, we offer bite-sized video snippets and other resources—quick, engaging, and designed to address common friction points in just minutes.
Simplified ordering for healthcare providers
Getting started with MyOme is easy. Healthcare providers can quickly create an account through the MyOme Provider Portal, ensuring a seamless ordering experience. Our platform is designed to integrate smoothly into clinical workflows, making genetic testing more accessible and efficient.
To access the MyOme Provider Portal, use our self-service account setup form—a quick and convenient way to set up accounts for yourself and up to 10 colleagues in minutes.
Sample requirements and logistics
MyOme accepts blood, buccal, and saliva samples. For a smoother process, sample collection kits are available, and can be sent either to your office or directly to the patient. Once collected, kits are returned to our lab using a pre-paid package.
Complimentary blood collection kits are available for healthcare providers. To order, visit our supplies request page or email support@myome.com.
- Blood samples are not accepted if the patient has received an allogeneic bone marrow or stem cell transplant due to the presence of donor DNA. In these cases, cultured fibroblast DNA is required.
- Blood transfusions within the last two weeks may impact test results.
- Collect blood in both tubes.
- Minimum: One EDTA (lavender top) tube containing a minimum of 3 mL of whole blood.
- Pediatric collection: 4-5 mL in a single tube is acceptable.
- Multiple tests can typically be run from a single 3 mL blood sample, but additional volume may be required for comprehensive testing.
Label each tube with:
- Patient's full name
- Patient's date of birth
- Sample collection date
- Blood samples must be shipped the same day as collection.
- If same-day shipping is not possible, refrigerate at 2-8°C and ship within 24 hours.
Blood specimens will be rejected if:
- Frozen, hemolyzed, or clotted.
- The transport tube is unlabeled or missing patient identifiers.
- Ship overnight Monday - Thursday using the pre-labeled FedEx Clinical Pak provided.
- In warmer months, including a cold pack is recommended.
Ship to:
MyOme, Inc. Clinical Laboratory 1455 Adams Drive, Ste 1150 Menlo Park, CA 94025
Complimentary buccal swab kits are available for healthcare providers. To order, visit our supplies request page or email support@myome.com. Kits include:
- Two (2) buccal swab kits
- Biohazard bag with absorbent pad
- Pre-labeled shipping materials
- Multiple permitted tests can be run from a single buccal swab, but DNA yield is limited, and additional samples may be required.
For more information, contact support@myome.com.
- Do not eat, drink, smoke, or chew gum for at least 30 minutes before collection.
- Use one swab per cheek and rub along the lower gums 10 times.
- Store the sample at room temperature (15 - 25°C/59 - 77°F).
- Ship within 1 week of collection.
Label each tube with:
- Patient's full name
- Patient's date of birth
- Sample collection date
Specimens will be rejected if:
- The stabilizing solution leaks.
- The transport tube is unlabeled or missing patient identifiers.
- Use the pre-labeled FedEx Clinical Pak provided.
Ship to:
MyOme, Inc. Clinical Laboratory 1455 Adams Drive, Ste 1150 Menlo Park, CA 94025
Complimentary saliva collection kits are available for healthcare providers. To order, visit our supplies request page or email support@myome.com. Kits include:
- Two (2) saliva collection tubes with stabilizing liquid
- Funnel for easy collection
- Biohazard bag with absorbent pad
- Pre-labeled shipping materials
- Multiple permitted tests can be run from a single saliva sample, but DNA yield is limited, and additional samples may be required.
- Do not eat, drink, smoke, or chew gum for at least 30 minutes before collection.
- Rub cheeks to stimulate saliva production.
- Fill each tube with saliva (not bubbles) up to the fill line.
- Close the funnel lid firmly until you hear a click.
- Store the sample at room temperature (15 - 30°C/59 - 89°F) and ship within 1 week of collection.
Label each tube with:
- Patient's full name
- Patient's date of birth
- Sample collection date
Saliva specimens will be rejected if:
- The preservative solution leaks.
- The sample is underfilled.
- The transport tube is unlabeled or missing patient identifiers.
- Use the pre-labeled FedEx Clinical Pak provided.
- Ship overnight for arrival Monday - Saturday.
Ship to:
MyOme, Inc. Clinical Laboratory 1455 Adams Drive, Ste 1150 Menlo Park, CA 94025
Learn more about the sample collection process:
Billing Information
MyOme offers flexible billing options, allowing you to bill your patient's insurance (where appropriate), the patient directly, or your practice if you have an institutional contract.
Obtaining results
Results are returned through MyOme's secure portal. Our reports include actionable clinical insights, with options for independent physician review and an easy-to-understand independent provider note that can be shared with patients.
Support every step of the way
The MyOme Clinical Affairs team and our clinical support partners are available with educational materials and other resources that can assist providers in their communications with patients. We also offer complimentary Genetic counseling to assist patients in interpreting results along the way.
FAQs
Discover everything you need to know — from our advanced sequencing technology and easy ordering process to sample collection, billing, test results, and more. Our searchable knowledgebase makes finding answers quick and simple.
Additional resources for providers:
