Patient Resources

We encourage you to speak with your healthcare provider about ordering a test through our MyOme portal.

Collecting and sending a sample

We accept blood, saliva, and buccal (cheek swab) samples. A collection kit may be sent to your provider's office, or by your provider to your home. If it is sent to your home, follow the instructions included in the kit, and return it to our lab using a pre-paid FedEx package.

Obtaining results

Your results are available through MyOme's secure portal. Consult your provider or a genetic counselor to discuss questions and plan your next steps.

General

Who is MyOme?

At MyOme, we help families understand their DNA, and how it impacts their health throughout their lives, with secure and portable data using the latest technologies. MyOme offers clinical whole genome genetic tests. Your healthcare provider asked us to perform these tests to better understand your risk for disease, response to medications, or to help diagnose a condition.

Logistical

How do I access my genomic data and test results at MyOme?

When you order any MyOme test, an account will be created for you. Through your account, you will be able to track the status of your order, view and download your results, connect with a genetic counselor, share your results, and order additional tests. Additionally, by being a registered user, you will be among the first to learn about new MyOme tests and reports.

How does MyOme protect my data?

Your privacy and data security are important to us. We adhere to industry best practices in making sure your data is secure, easily accessible by you and is not used without your consent.

Can I order a test if I'm outside of the U.S.?

Currently, MyOme tests are only available to patients within the U.S.

How long does it take to get my test results?

For first-time tests, please anticipate 5-6 weeks for your results to be returned once we receive your sample at our lab.

Pharmacogenomics

What factors impact an individual's response to medication?

An individual's response to medication can be impacted by their physical characteristics (weight, sex, age), their lifestyle (diet, exercise levels), their overall health (other diseases, kidney/liver issues), their genetics, and other medications or supplements they take. Your healthcare provider will consider these factors when determining what medication is best for you.

Should I change my medication based on this report?

You should always consult your healthcare provider prior to making any changes to your medication regimen. Whenever a drug is prescribed, your healthcare provider weighs the benefits and risks associated with that prescription. Your genetics are only one piece of that decision process.

Clinical

How is MyOme's test different from other genetic tests?

MyOme performs genome sequencing to provide a more comprehensive picture of your health. As our understanding of genetics increases, MyOme is capable of updating your health report by reanalyzing your entire DNA without needing another sample. MyOme must be ordered by a healthcare provider to ensure you are guided by appropriate medical care with your results. Additionally, the test report is clinically actionable, which means you can share with your providers to manage your health.

Will genetic testing impact my health insurance or life insurance?

The Genetic Information Nondiscrimination Act (GINA) protects patients from certain types of genetic discrimination, such as health insurance eligibility or coverage. To learn more, please visit ginahelp.org.

Reports and Genetic Counseling

How can I schedule a consultation with a genetic counselor?

MyOme has partnered with DNAvisit to provide complimentary genetic counseling consultations for each order.

You will be able to schedule your complimentary session with DNAvisit once your test reports are available. In certain circumstances, you will receive a direct email from DNAvisit. Otherwise, you will receive a prompt when downloading your results in your portal.

Should I share my test report with my healthcare provider? Will they be able to understand them?

Yes. Your genome in combination with other clinical risk factors, provides valuable insights into your health. Sharing this information with your healthcare provider can enable them to have a deeper understanding of your health and work with you to address accordingly.

Costs

Are the MyOme tests covered by insurance?

As a patient, you received genetic test(s) from MyOme, ordered by your healthcare provider, MyOme bills are separate from your healthcare provider bills. If you are insured, MyOme already submitted a claim to your insurance, who determined your responsibility. This bill is for the portion you owe. If you are uninsured, this is your responsibility. If you need financial assistance, please contact us.

The MyOme Proactive health tests are screening tests, and not covered by insurance. Because the test is ordered by a licensed healthcare provider, there is no sales tax. You can use HSA and / or FSA funds towards the Proactive Health tests.

Why did I get a bill if I have insurance?

Your insurance company applied the benefits of your plan and then determined your responsibility. MyOme worked directly with your insurance company prior to sending a bill. This bill reflects the portion of the cost that is your responsibility to pay directly to MyOme who performed the genetic tests ordered by your healthcare provider.

Why was there a delay in receiving my statement?

When insurance companies do not fully cover the cost of ordered test(s), MyOme will often appeal (petition) your claim with your insurance company to reduce your financial responsibility. The appeal process can take anywhere from 3-9 months.

What if I get a bill that seems higher than expected?

When patients receive services from out-of-network providers, they may experience higher deductibles or coinsurance due to their insurance company's plan design. In some instances, insurance companies do not provide clear or accurate information regarding your coinsurance and deductible. In addition to any out-of-network cost-sharing that a patient might owe (like coinsurance or copayments), many out-of-network providers or facilities bill patients for the difference between the billed charge and the amount your health plan paid (unless prohibited by state law). This is called “balance billing.” As this is non-compliant, MyOme will not balance bill patients.

If you feel your bill is incorrect or if you would like to speak with MyOme about a payment plan or for support with your bill, please contact us at 650-582-3336, Monday to Friday, 8:00am-6:00pm Central Time or email us at billing-inquiry@myome.com.

How should I proceed if my Explanation of Benefits (EOB) differs from my invoice?

If you receive an explanation of benefits (EOB) from your insurance provider that shows your responsibility is less than the amount shown on your statement, please pay the lesser amount. To resolve your bill, provide us with a copy of your EOB, by contacting customer service at 650-582-3336, Monday to Friday, 8:00am-6:00pm Central Time or emailing us at billing-inquiry@myome.com.

Why were more than one test performed?

MyOme performed all testing as requested by your healthcare provider to provide you the most appropriate patient care.

Am I eligible for financial assistance?

Qualifying patients with family income at or below the Federal Poverty Guidelines may be eligible for varying levels of discounts, including up to 100%. To request a financial assistance application, please contact customer service at 650-582-3336, Monday to Friday, 8:00am -6:00pm Central Time or email us at billing-inquiry@myome.com.