MyOme appreciates your interest in its products and your visit to this website. We take the protection of your data seriously and we want you to feel comfortable visiting our site.
When you visit our Sites, you may choose to submit information to MyOme through our Sites, via e-mail, or by some other means. When you pay a bill using our Sites, you may be asked to enter your name, e-mail address, mailing address, phone number and/or credit card information. Please note, we only store billing information to the extent it is necessary to render service.
We may also ask you for personal information at other times, for example when you answer a survey, when you enter into a sweepstake, contest or promotion sponsored by us, or when you report a problem with one of our sites or services.
If you contact us, we may keep a record of that correspondence. When you refer people for any of our products or services, we may collect the information you provide about that person such as name, mailing address, e-mail address, and/or phone number.
If we have obtained explicit consent for marketing, we may use your personal information to provide you with information on our health-related products and services that we think you may find of interest and to keep you updated on our latest announcements. If we have obtained explicit consent for product development or Research & Development, we may also use personal information for internal purposes to help us develop, deliver and improve our products, services, content, and communications.
From time to time, we may use your personal information to send important notices, such as communications about your account and the services we are providing to you. Because this information is important to your interaction with us, you cannot opt-out of receiving these communications. If you enter into a sweepstake, contest or similar promotion, we may use the information you provide to administer that program and as otherwise set forth in the sweepstake/contest rules. If you sign up to receive alerts to track your collection kit, we will use the email address and/or mobile cell phone number you select/provide when signing up to track your kit to provide you with tracking information about your collection kit.
With your consent, we extract your DNA from your saliva sample and analyze it to produce your genetic Information in order to provide you with MyOme reports. We may use third-party services to aid us and be a conduit in providing you valuable information.
We will keep your information private. We will only share your personal information with third parties as outlined in this policy, and as otherwise required by law.
We may share your personal information with our trusted third parties who assist us in operating and maintaining our websites, analyzing data collected from the websites, processing credit card payments made using our websites, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may share your personal information when we believe sharing is appropriate and necessary to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. We may also provide non-personally identifiable visitor information to other parties for marketing and advertising purposes.
We may also share your personal information if all or part of MyOme is sold, merged, dissolved, acquired, or involved in a similar transaction.
(a). If you use our patient portal that will require registration to access content for most sections of the portal, we will place an “authentication cookie” on your computer. This may allow you to leave and return to these parts of the Site without re-authenticating yourself.
(b). MyOme likes to understand how visitors use our websites by using web analytics services. They count the number of visitors and tell us things about the visitors’ behavior overall – such as identifying the search engine keywords that lead the user to the site, the typical length of stay on the site or the average number of pages a particular user views. We may also use services such as Google Analytics to track web statistics. In this case, Google may place a “3rd party cookie” on your computer.
(c). Additionally, your browser or mobile application will automatically report your log file information each time you access our Site automatically reports your log file information. We may use this information to analyze site usage for business purposes.
(d) Web Beacons: Web beacons, small graphics with a unique ID. They are embedded into emails or on our SIte to help us unobtrusively understand if some content has been accessed.
(f) Pixels: A “pixel” or “tag” can be placed on a website or within an email for the purposes of tracking your interactions with our websites or when emails are opened or accessed. Pixels are often used in combination with cookies.
We may process information related to individuals in the EU and may transfer that information from the EU by using various compliance mechanisms, including informed consent and/or data processing agreements based on EU approved language. By using our Sites and Services, you consent to us transferring information about you as needed.
MyOme takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data by maintaining it on servers with restricted access and other security precautions. As confirmed by the secure website certificate, any information that you provide to or receive from our websites is encrypted, and therefore protected against interception by others, using Secure Sockets Layer (“SSL”) encryption technology. After you complete a financial transaction through our websites, your private information (credit cards, financials, etc.) will not be stored. Despite these efforts, we cannot guarantee that our security measures will be able to completely defeat all unauthorized accesses attempts.
To learn more about current practices and policies regarding security and confidentiality of the Services, please contact us at *protected email*.
In the event that we discover that the safety of your personal information is compromised, MyOme will promptly attempt to notify you in compliance with applicable law.
(a). Your right to Inspect and Receive a Copy of Your Personal Information: You may ask to review for accuracy or to receive a copy of your personal information that is included in our records. You may request this by sending your request to *protected email*.
(b). Updating your Personal Information: You have the right to ask us to correct your information in our records if you believe it is inaccurate. If we determine that your information is inaccurate, we will correct it as permitted by law, and after we verify your identity. If a different health care facility or professional created the information that you want to change, you should ask them to amend the information.
MyOme customers who have a patient portal account, can review, correct, update or delete inaccuracies to the information about you by logging into your account. You may also request this by sending your request to *protected email*.
(c). Right to Erasing Your Information: You have the right to request us to delete your personal information collected by us, unless it is required by law to be retained. You can do so by submitting a request to *protected email*. We will confirm doing so when complete.
(d). Updating Consent: You may wish to withdraw an authorization you gave us before (Opt-out). Opting out should be submitted to us via email to *protected email*. The withdrawal of consent will apply to future use and disclosures of your personal information unless required by law. It will not affect previous processing, while your authorization was in effect. We will also share your updated preferences to the third parties.
We may retain needed information for as long as your account is active with us or as needed to provide you services. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Protecting the privacy of young children is especially important. For that reason, MyOme does not knowingly collect or accept personal information from anyone under the age of 16. Children under the age of 16 may not use our websites. Moreover, anyone under 18 years old should seek their parent or guardian’s permission prior to using or disclosing any personal data through our Sites.
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by MyOme in its sole discretion. For legally required notifications and service notifications, we reserve the right to determine the form and means of providing notifications to you. You might not be able to opt-out of some notifications. For marketing related notifications, we reserve the right to determine the form and means of communication to you, unless you have opted out of receiving marketing messages from MyOme.
We are happy to answer any questions. Contact us at *protected email* with any questions or to keep apprised of any development, provide your name and email information.
OFFICE: Menlo Park, California
LAB: San Carlos, California